Reservations
1-954-929-0090 | 800-227-3483 RESERVATIONS

Standard Reservation Policies

Placing a reservation online and submitting a credit card acknowledges your understanding and acceptance of the following terms and conditions:

  • All reservations must be guaranteed with a valid credit card. 
  • Deposit requirements will automatically be charged within 7 days of booking. 
  • If the credit card entered is unable to be processed, an alternate credit card will be requested by an agent or the reservation will be cancelled without further notice.
  • For final payments, an agent will contact you to confirm method of payment. 
  • If final payment is not received by the date required, the deposit will be forfeited.
  • For reservations made within 60 days of arrival, full payment will be charged to the credit card within 7 days of booking.

Deposits and Payments:

  • A deposit of $100.00 USD per person is required within 7 days of booking or the reservation will be cancelled without further notice.
  • Final payment is due 60 days prior to arrival or the deposit will be forfeited.
  • Reservations made within 60 days of arrival requires full payment within 7 days.

Holiday Travel:

  • A deposit of $200.00 USD per person is required for bookings that include Thanksgiving, Christmas or New Years.
  • Full payment is required 90 days prior to travel date.

Cancellations:

  • 91 days or more prior to travel - full refund
  • 90-61 days prior to departure - $50.00 USD per person
  • 60-46 days prior - $100.00 USD per person
  • 45-8 days prior to arrival - no refund provided, but credit is given to same individual toward future reservation made within one year of original dates.
  • Credits are non-transferable.
  • No refunds for flight cancellations, acts of God, war or terrorism, etc.
  • Unused services of the package are non-refundable and non-transferable (no name changes allowed).
  • No refund or no credit will be given for no shows or cancellations within 7 days or less of departure.
  • Changes made to reservation after confirmation are subject to a $25.00 USD change fee per person.

Holiday Travel:

  • Special cancellation penalties apply during holiday travel dates that include Thanksgiving, Christmas, and New Years.  Inquire with an agent for details.
  • No penalty for cancellations made 121 days+ before arrival.

Children Reservations

  • Children 4 years old and below are Free-of-Charge, sharing room with adult; meals are also Free-of Charge.
  • Child rate applies to children 5 to 9 years, sharing a room with an adult.
  • Children 10 years old and above are considered adult.
  • Dolphin Scuba Summer Camp is offered each year during the months of June, July and August and is available for children ages 5 to 14.
  • Reservations with children must be booked by an agent by calling our offices at 800-227-3483, 954-929-0090 or by sending an email to Reservations.
  • A copy of child's passport will be required.

GRATUITIES are not included in these rates. Please visit our website for travel tips and suggestions regarding tipping.
MILITARY DISCOUNTS: We offer a 20% discount to military veterans and their families on regular rates. For reservations, please contact our offices directly by phone or submit a reservation request. Military Id must be presented at time of booking to honor discount.

TRAVELING WITH A GROUP OF 12 OR MORE?
Groups receive one FREE 7-Night Package for every 11 paid adults!

To receive group benefits, please contact our reservations offices directly by phone or by sending a Group Reservation Request. Our friendly reservations staff will contact you within 24-48 hours, during regular office hours, to confirm the details of your request!

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