Standard Reservation Policies
Placing a reservation online and submitting a credit card acknowledges your understanding and acceptance of the following terms and conditions:
- All reservations must be guaranteed with a valid credit card.
- Deposit requirements will automatically be charged within 7 days of booking.
- If the credit card entered is unable to be processed, an alternate credit card will be requested by an agent or the reservation will be cancelled without further notice.
- For final payments, an agent will contact you to confirm method of payment.
- If final payment is not received by the date required, the deposit will be forfeited.
- For reservations made within 60 days of arrival, full payment will be charged to the credit card within 7 days of booking.
Deposits and Payments:
- A deposit of $100.00 USD per person is required within 7 days of booking or the reservation will be cancelled without further notice.
- Final payment is due 60 days prior to arrival or the deposit will be forfeited.
- Reservations made within 60 days of arrival requires full payment within 7 days.
- A deposit of $200.00 USD per person is required for bookings that include Thanksgiving, Christmas or New Years.
- Full payment is required 90 days prior to travel date.
- 91 days or more prior to travel - full refund
- 90-61 days prior to departure - $50.00 USD per person
- 60-46 days prior - $100.00 USD per person
- 45-8 days prior to arrival - no refund provided, but credit is given to same individual toward future reservation made within one year of original dates.
- Credits are non-transferable.
- No refunds for flight cancellations, acts of God, war or terrorism, etc.
- Unused services of the package are non-refundable and non-transferable (no name changes allowed).
- No refund or no credit will be given for no shows or cancellations within 7 days or less of departure.
- Changes made to reservation after confirmation are subject to a $25.00 USD change fee per person.
- Special cancellation penalties apply during holiday travel dates that include Thanksgiving, Christmas, and New Years. Inquire with an agent for details.
- No penalty for cancellations made 121 days+ before arrival.
- Children 4 years old and below are Free-of-Charge, sharing room with adult; meals are also Free-of Charge.
- Child rate applies to children 5 to 9 years, sharing a room with an adult.
- Children 10 years old and above are considered adult.
- Dolphin Scuba Summer Camp is offered each year during the months of June, July and August and is available for children ages 5 to 14.
- Reservations with children must be booked by an agent by calling our offices at 800-227-3483, 954-929-0090 or by sending an email to Reservations.
- A copy of child's passport will be required.
GRATUITIES are not included in these rates. Please visit our website for travel tips and suggestions regarding tipping.
MILITARY DISCOUNTS: We offer a 20% discount to military veterans and their families on regular rates. For reservations, please contact our offices directly by phone or submit a reservation request. Military Id must be presented at time of booking to honor discount.
TRAVELING WITH A GROUP OF 12 OR MORE?
Groups receive one FREE 7-Night Package for every 11 paid adults!
To receive group benefits, please contact our reservations offices directly by phone or by sending a Group Reservation Request. Our friendly reservations staff will contact you within 24-48 hours, during regular office hours, to confirm the details of your request!